Appointments/Cancellations/Late Arrivals

All appointments require a credit card number to be kept on file.  All cancellations require 24-hour notice.  Failure to cancel within 24 hours of your scheduled appointment will be considered a “Late Cancel/No Show” and a fee will be charged based on the service(s) being cancelled.  If you are cancelling multiple appointments on the same day, please note each treatment has a fee associated with it and the sum of all appointment cancellation fees will be charged to your credit card on file.

Late Cancel/No Show fees are disclosed at the time of scheduling as each service/treatment has a different fee associated with it.

If you are more than 10 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short.  This may result in a charge for services rendered or a fee based on our No Show/Late Cancellation policy.

Patients that have a pre-paid package that no show or late cancel their appointment will forfeit that treatment from their package.  

Appointment reminders are sent via text and/or email, depending on what you have consented for.  Appointment reminders are sent 48 hours in advance and 2 hours prior to your scheduled appointment. Cancellations can be done by communicating directly with staff via phone or via our online scheduling system.  Cancellations via text, email, social media and voicemail will not be accepted for last minute cancellations or on Fridays after-hours for Monday appointments.  These cancellations should be done via online scheduling, or you may cancel via your appointment reminder text or email.

Payment

Payments are required in full at the time of each treatment.  We accept Visa, MasterCard, Discover, debit cards, and cash. Financing is available thru Venmo, Klarna, Zelle, and After pay but may only be used toward full priced services and may not be used to purchase pre-paid packages.

Insufficient Funds:  Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due . No further appointments will be scheduled until the balance is paid in full.

Packages

To receive package pricing, payment must be made at the time of the first treatment or sale.  Package pricing is nonrefundable, nonreturnable, and nontransferable and may not be applied to other treatment areas.  Package expiration dates are per the fine print on date of purchase.  Unused services by the date of expiration will be forfeited.

Gratuities

Our office accepts gratuities

Medical Changes

Please notify us of any medical or health changes at the time of each appointment, so we can safely treat you.

Returns

Skin care products and services are non-refundable/non-returnable.