Terms and Conditions
To ensure that you get an appointment for the date and time you desire, we suggest booking all
appointments a few weeks in advance. Our website displays the most up-to-date availability.
Please note that we require a credit card to reserve your appointment.
We provide consultations and in-depth skin analysis with one of our expert providers. We
believe an informed client with realistic expectations will be most satisfied with our treatments
and results. Our consultations include education about your unique skin type, a comprehensive
discussion about all options available to you, both immediate and long term, and a clear plan of
action based on your individual goals.
As a courtesy to our providers, for non-group appointments, please provide a minimum of
twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You
will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24)
hours in advance or if there is a no-show. For group appointments, there is a seventy two (72)
hour cancellation policy, and the credit card on file will be charged $200 if canceled less than
seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your
appointment, you may be required to reschedule to avoid disrupting other clients’
Deposits
At D-Essence Wellness, we strive to provide personalized, high-quality care to all of our clients. To ensure a smooth scheduling process and respect everyone’s time, we have implemented the following deposit policy:
1. A deposit of $100.00 is required to secure your appointment. The deposit amount will be applied towards your total cost at the time of your appointment.
2. Refunds: Deposits are refundable only if the appointment is canceled or rescheduled with at least 24 hours’ notice.
• If D-Essence Wellness must cancel your appointment, your deposit will be fully refunded or applied to a rescheduled date.
Payment Options
Deposits can be paid via credit card, debit card, or electronic payment at the time of booking.
Pricing & Prepayments Policy
Pricing for products and services is subject to change any time. Once prepaid, you have up to 1
year to redeem the purchased service(s).
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks,
fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and
If you would like to return your purchased skincare product, return the item in its original
packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or
used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within ten (10) days of purchase. Services received can not be
1. Membership Commitment:
• All memberships require a 6-month minimum commitment.
• After the initial 6 months, memberships continue on a month-to-month basis.
2. Cancellation Policy:
• Members may cancel after the initial 6-month period with a 30-day written notice prior to the next billing cycle.
• Early cancellations (before 6 months) will incur a fee equal to one month’s membership cost.
3. Membership Benefits:
• Benefits and services must be used during the membership period and do not roll over.
4. Suspension Policy :
• Memberships can be paused for up to 1 month for vacations or medical reasons, with prior approval.
How Referral Credits Work
• Referral credits are applied to your account and can be used toward services or product purchases.
• Referral credits are awarded after the referred friend completes their first month of membership.
• Unlimited referrals—spread the glow and keep earning!