Terms and Conditions for Online Booking at The Maxim Clinic - Norcross

Welcome to The Maxim Clinic of Norcross

To ensure the best experience for our clients and the safety of our patients, we ask that you carefully review the following terms and conditions before booking your appointment.

1. Appointment Booking and Confirmation

• All appointments can be scheduled through our online booking system, telephone, email, or text.
• You will receive a confirmation email or text once your appointment is successfully booked.
• Please ensure your contact information is accurate to receive appointment notifications.

2. Cancellation and Rescheduling Policy

• Please provide notice within one hour to cancel or reschedule by phone, email, or text.

3. Deposits

• Certain treatments require a deposit.
• This deposit will be applied toward your service on the day of your visit.

4. Late Arrivals

• If you are more than 15 minutes late, your appointment may need to be rescheduled.
• Please contact the office by phone, email, or text if you anticipate being late.

5. New Patients

• A consultation is required before certain treatments. This can be conducted during your first visit or scheduled separately.

6. Existing Patients

• If you have not visited us within the past 12 months, a consultation with your provider is required prior to booking further treatments.

7. Informed Consent

• Prior to any treatment, patients will be required to sign an informed consent form outlining the treatment, potential risks, and expected outcomes.
• Failure to disclose relevant medical conditions or allergies may result in adverse outcomes.

8. Pre-Treatment Instructions

• Some treatments may require specific preparation, such as avoiding medications or sun exposure. Instructions will be provided when booking your appointment.
• Failure to follow pre-treatment instructions may impact your results.

9. Post-Treatment Aftercare

• Aftercare instructions will be provided following your treatment. Following these guidelines is essential for optimal results and minimizing complications.
• We are not liable for adverse outcomes if aftercare instructions are not followed.

10. Results Disclaimer

• Individual results may vary based on health, skin type, lifestyle, and adherence to instructions.
• Multiple sessions may be required for desired results.

11. Medical Clearance

• If you have a medical condition or are pregnant, certain treatments may require clearance from your physician.
• We reserve the right to refuse or defer treatment if deemed medically unsafe or inappropriate.

12. Minors

• Patients under the age of 18 must be accompanied by a parent or legal guardian for consultations and treatments.
• The parent/guardian must sign all consent forms on the minor's behalf.

13. Allergy Disclaimer

• Please disclose any known allergies during your consultation.
• We are not responsible for adverse reactions if relevant allergies are not disclosed.

14. Refund Policy

• All services are non-refundable once rendered. However, a credit toward future services may be offered at management’s discretion.
• Pre-paid treatment packages are non-refundable but may be transferable upon request.

15. Payment Terms

• Payment in full is required at the time of service unless alternative payment arrangements are agreed upon in advance.
• We accept credit cards, debit cards, Zelle, Venmo, and cash payments.
• Our services are not typically covered by insurance, and we do not file insurance claims.
• In-house patient financing is available through CareCredit.

16. Promotions and Special Offers

• Promotions and offers cannot be combined with other discounts unless stated otherwise.
• Offers are subject to availability and may be withdrawn at any time.

17. COVID-19 Protocols

• We adhere to strict hygiene and sanitation protocols.
• Clients exhibiting symptoms of illness may be asked to reschedule.
• Please review our current COVID-19 policies before your visit.

18. Termination of Services

• We reserve the right to refuse treatment or terminate services if we determine it is unsafe or inappropriate.
• This includes non-compliance with treatment protocols or aftercare instructions.

19. Dispute Resolution

• Any disputes arising from treatments will be resolved through arbitration in accordance with the laws of Georgia.
• By booking a service, you agree to resolve disputes through arbitration rather than litigation.

Contact Information

The Maxim Clinic - Norcross
Address: 5880 Live Oak Pkwy #220, GA 30071
Phone: (678) 646-3627
Email: info@atl-wellness.com
Website: www.TheMaximClinic.com