CGO Med Aesthetics & Wellness

POLICIES AND ETIQUETTE – Adhering to our medical policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

FIRST VISIT – Please arrive 10 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork if you have not already done so prior to visit.

LATE ARRIVAL – If your arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other patients. Abbreviated treatments are charged at full value.

LATE CANCELLATION & MISSED APPOINTMENTS — Missed appointments or cancellations less than 24 hours prior to your scheduled appointment time are subject to a $150 fee.

PRICES & PROMOTIONS – Although we make every effort to keep our website and menu updated accordingly, please note that prices, services, and products are subject to change at any time without prior notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

PAYMENTS – Due to the nature of our practice, which specializes in elective aesthetic medicine & functional wellness, we do not accept insurance payments. We accept cash, most major credit cards (Visa®, MasterCard®, Discover) Apple Pay, Google Pay, Zelle, Venmo and CGO MD Med Aesthetics gift cards. We also offer financing through CareCredit and Cherry. Payment is due in full at the time of service.

GIFT CARDS – Gift cards may be used toward any service or product offered at CGO Med Aesthetics (some restrictions may apply). Gift cards are not redeemable for cash.

REFUNDS —Refunds are not provided for services rendered, regardless of dissatisfaction with the outcome or results. We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

PERSONAL BELONGINGS – Personal belongings are the full responsibility of the patient and should be kept in your possession at all times. CGO Med Aesthetics is not responsible for lost or damaged items.

QUIET ENVIRONMENT – As a courtesy to other patients, please maintain a quiet level of conversation while at the medical clinic. Additionally, we ask that all patients silence their cell phones during each visit.

PROVIDER REQUESTS –While we acknowledge your preference for a specific treatment provider, we may not always be able to accommodate special requests due to illness or unforeseen schedule alterations.

PRACTICE-PATIENT RELATIONSHIP – Our top priority is ensuring your satisfaction with our service and the results you achieve. We prioritize full disclosure, aiming to provide comprehensive information about treatments and associated risks and benefits. Our team will only recommend treatments and products that benefit you specifically and are medically appropriate. Feel free to ask any questions; we’re here to help!