Harmony Med Spa Terms of Service Agreement
Welcome to Harmony Med Spa. This Terms of Service Agreement ("Agreement") outlines our policies on refunds, scheduling, photo and video release, and service/product delivery to ensure a transparent and satisfactory experience for our patients. By availing of our services/products, you ("Patient") agree to the following terms:

1. Appointment Deposits

=     A minimum deposit of $50 or up to 50% for larger valued treatments is required at the time of booking.

=     Deposits are non-refundable and reserve medical staff and equipment for your treatment.

=     Changes or cancellations without 24-hour notice result in deposit forfeiture.

=     Appointments can be changed without penalty with 24-hour advance notice.

2. Arrival Time

=     Patients are asked to arrive 15 minutes prior to appointments for paperwork and check-in.

=     Late arrivals may lead to appointment cancellation or rescheduling, forfeiting the deposit.

3. Changes, Cancellations, and No-Shows

=     Deposits will be forfeited for no-shows and for cancellations or changes made within 24 hours.

=     Any outstanding invoices must be cleared at the time of your next booking.

4. Payments

=     Full payment is required at the time services are rendered.

=     Accepted payment methods include cash, major credit cards, checks with valid ID, and gift cards.

=     A $35 fee will be charged for returned checks.

5. Expiration

All service purchases expire 12 months after purchase and are non-refundable and non-transferable.

6. Refunds

All sales and deposits are final. Harmony Med Spa does not offer cash refunds or refunds back to a patient's bank account under any circumstances, and all purchases are non-transferable.

Should a situation arise where a patient requests a refund, it must be requested either verbally or in writing and documented by the staff. This ensures transparency and mutual understanding between Harmony Med Spa and the patient regarding the refund request.

Approval Process: Requests for refunds, whether verbal or written, are subject to approval by Harmony Med Spa's administrative staff. The approval process is designed to ensure fairness and satisfaction while considering the circumstances of each request.

Criteria for Refund Approval: Refund requests will be evaluated based on the following criteria:

=     Non-Delivery of Services: If the patient can provide proof that the purchased services were not delivered or initiated as per the agreement terms.

=     Medical Incompatibility: If a patient experiences an unforeseen medical condition that makes it impossible to receive the service, supported by a doctor's note.

=     Service Discontinuation: In the rare event that Harmony Med Spa discontinues a service for which a patient has prepaid but not yet received, and no equivalent alternative can be offered.

=     Major Service Dissatisfaction: If a patient can demonstrate that the service received significantly deviated from what was described or promised, and if corrective actions proposed by Harmony Med Spa fail to address the issue adequately.

=     Provider Unavailability: If the specific service provider initially agreed upon becomes unavailable for an extended period, and no acceptable alternative provider can be arranged.

Documentation Requirement: Patients are required to provide relevant documentation or evidence to support their refund request based on the criteria mentioned above.

Administrative Review: Each refund request will undergo a thorough review by our administrative staff, who will consider the circumstances, the patient's history, and the provided documentation before making a decision.

Final Decision: The decision made by the administrative staff regarding the refund request will be final. Patients will be informed of the decision in a timely manner.

Refund Form: If the refund is approved, it will be credited to the patient's account for use towards other products or services offered by Harmony Med Spa, as cash refunds or bank account refunds are not available.

The patient acknowledges and agrees that these credited funds are for use within Harmony Med Spa services and products only and cannot be withdrawn as cash or returned to a bank account.

7. Final Sale of Skincare Products:

All skincare product purchases made at Harmony Med Spa are considered final. We emphasize the importance of selecting your products carefully, as we do not offer refunds or accept returns or exchanges for any skincare product sold. This policy is in place to maintain the highest standards of hygiene and customer safety, ensuring that all our clients receive products that are untampered, sealed, and in their original condition.

By purchasing skincare products from Harmony Med Spa, you acknowledge and agree to these terms, recognizing that:

• Nonrefundable: Once purchased, skincare products cannot be refunded under any circumstances.
• Nonreturnable and Nonexchangeable: Skincare products cannot be returned or exchanged for another product or credit. This policy is strictly enforced to ensure the integrity and safety of our products for all clients.
  

We encourage our clients to consult with our skincare professionals before making a purchase. Our expert team is dedicated to providing personalized recommendations based on your unique skin needs and concerns, ensuring that you select the most appropriate and effective products for your skincare regimen.

8. Photo & Video Release

Harmony Med Spa may take photographs or video recordings during treatments for medical documentation and advertising purposes (including social media, website, TV, radio, etc.).

9. Service Provision and Change

By purchasing services or products from Harmony Med Spa, the patient acknowledges and agrees to the terms and conditions set forth in this agreement.

=     Service Provision: Harmony Med Spa endeavors to provide services as described at the time of purchase and are non-transferable. However, the patient recognizes that the nature of the aesthetic industry and the availability of specialists can vary. The patient agrees that Harmony Med Spa reserves the right to assign different licensed estheticians or practitioners as necessary to fulfill purchased services or treatment packages.

=     Change of Service Provider: The patient acknowledges that Harmony Med Spa has the discretion to change service providers, including estheticians or any other medical staff, without prior notice to the patient. The patient agrees that a change in service provider does not constitute a failure to provide purchased services as described or advertised.

=     Quality of Care: Despite changes in staffing or service providers, Harmony Med Spa guarantees that all services will be provided with the utmost care and professionalism, adhering to industry standards and ensuring patient satisfaction.

=     Product and Service Availability: The patient understands that products and services are subject to availability and may be discontinued or modified at Harmony Med Spa’s discretion. Any changes in the available services or products will not be considered a breach of the agreement to provide services as purchased.

=     Acknowledgment of Policy: By purchasing services or products from Harmony Med Spa, the patient explicitly agrees to this Service Provision and Change policy, recognizing that services and staffing are subject to change and that Harmony Med Spa is committed to providing equivalent or superior alternatives in such cases.

=     Documentation: This agreement serves as proof that the cardholder (patient) has agreed to the Terms and Conditions of Harmony Med Spa, including the policy regarding changes in service provision and staffing. This document is intended to satisfy requirements from financial institutions or payment processors in the event of disputes or chargebacks.

10. Agreement to Terms

By receiving services/products from Harmony Med Spa, you acknowledge and agree to these terms.