Appointment Confirmation:
Your appointment will be confirmed via email or SMS after booking. If you need to reschedule, please do so at least 24 hours in advance to avoid cancellation fees.
Cancellation Policy:
We understand that things come up. If you need to cancel or reschedule, please give us at least 24 hours' notice. Cancellations made within 24 hours of your appointment may incur a fee of 50% of the scheduled service.
Late Arrival/Delays:
If there is a delay in our arrival due to unforeseen circumstances, we will notify you as soon as possible and make every effort to accommodate your schedule.
If you, as the client, are delayed due to unforeseen circumstances, please contact us immediately. We will do our best to adjust, but extended delays may require rescheduling and can incur a late or rescheduling fee.
Payment:
A deposit is required to secure your appointment, with the balance due at the end of your visit. We accept all major credit cards except American Express. If you have questions about payment, please contact us in advance.
Mobile Service:
For mobile appointments, please ensure you have a suitable, quiet, and comfortable space for your treatment. If we are unable to access the location due to incorrect address details or unavailability, a cancellation fee may apply.
Health & Safety:
Please inform us of any health conditions or concerns before your appointment to ensure the safest and most effective treatment. If you are feeling unwell, we encourage rescheduling your appointment.
No-Show Policy:
If you do not attend your appointment without prior notice, a no-show fee of 50% of the scheduled service may apply.
Privacy:
All personal health information is kept confidential. Please review our privacy policy for more details.