BOOKING & CANCELLATION POLICY

Live Oak Med Spa is committed to providing exceptional service, and your appointments are reserved exclusively for you. We understand that unexpected changes may arise; however, due to a significant increase in no-shows, we are strictly enforcing our 24-hour cancellation policy.

General Policy:

• As a new client, a valid credit card is required on file to secure your appointment.
• At your appointment, you may check out using any payment method of your choice or conveniently use the card on file.
• All clients will receive an email reminder and a phone call the day before their appointment. Upon receiving confirmation messages, you have the option to modify your appointment at no charge—provided it is done within the required notice period.
• Any no-show will result in a non-refundable $50 charge to the credit card on file.

Laser Appointment Policy:

• For all laser appointments, no-shows will be charged 50% of the scheduled service cost, up to a maximum of $250.

Holiday Cancellation Policy:

Effective immediately, all patients must provide 48 business hours’ notice to cancel or reschedule appointments during the holiday season, including New Year’s, Easter, July 4th, Thanksgiving, and Christmas.

• Failure to provide the required notice will result in the credit card on file being charged the full amount of the scheduled service.
• We strongly encourage you to review our office hours to avoid any cancellation fees.

We appreciate your understanding and cooperation and look forward to seeing you at your appointment!