Booking Terms & Conditions

1. Appointment Scheduling

• All appointments must be scheduled through our online scheduler or by contacting our office directly.
• A valid credit card may be required to secure your appointment.
• Telehealth appointments are subject to availability and may be rescheduled as necessary.
• New Patients are required to complete patient intake and consent forms prior to their appointment.
• A valid government-issued photo ID may need to be uploaded as part of the intake process. Failure to complete these steps may result in a delay or rescheduling of your appointment.

2. Cancellation & Rescheduling Policy

• Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment time.
• Late cancellations or no-shows may incur a $150 cancellation fee.
• In case of an emergency cancelation, please contact our office as soon as possible by calling or texting (813) 341-2600.

3. Payment & Fees

• Payment is required at the time of services rendered unless otherwise arranged.
• We accept major credit cards, debit cards or cash.
• We do not accept insurance. 

4. Telehealth Services

• By booking a telehealth appointment, you acknowledge and agree to receive medical services remotely.
• It is your responsibility to ensure a stable internet connection or phone service and a private, secure environment for the consultation.
• Telehealth services are subject to state regulations and eligibility requirements.

5. Refunds & Returns

• Once a prescription order has been approved, processed, and shipped, the purchase is considered final and non-refundable.

• Please inspect all contents upon delivery of your order and report any issues or concerns within 24 hours of receipt in writing to client.services@amowc.com for resolution. 
• Please be aware compounding pharmacies video record all packaging fulfillment. It does take several days for the pharmacy to pull video and review before getting back to us about a resolution.
• Unopened retail products may be returned for clinic credit only within 14 days of purchase when accompanied by a receipt. Opened or used products cannot be returned due to health and safety regulations.
• Prepaid service packages, promotions, or gift certificates are non-refundable once purchased.
• Prepaid values may be applied as credit toward other services or products at the clinic’s discretion if treatment is contraindicated or cannot be completed for medical reasons.
• Deposits made to reserve appointments or promotions are non-refundable but may be transferred if notice of rescheduling is provided at least 24 hours in advance.

6. Privacy & Confidentiality

• All patient information is handled according to HIPAA regulations.
• We do not share or sell patient data to third parties without consent.

 7. Disclaimer

• AMOWC reserves the right to modify, update, or cancel bookings due to unforeseen circumstances.
• We are not responsible for any technical difficulties that may affect telehealth sessions.
• Services provided do not replace emergency medical care. In case of a medical emergency, please call 911.

Debit/Credit Card Terms and Conditions

By providing your debit or credit card information during the appointment booking process or refill order with AMOWC (AMOWC.com), or after you've paid your invoice via a payment link, you agree to the following terms:

1. Authorization for Charges

You authorize AMOWC to charge your debit or credit card for:

• Approved product orders (includes the cost of the product, medical consultation, supplies, and shipping)
• Approved refill orders
• Any applicable no-show or late cancellation fees
• Any applicable financing surcharge, if a payment plan is selected

*Note: All consultations are free of charge. You will only be charged if your provider approves you for treatment and you choose to proceed with a service or product order.

2. Product Charges

Charges for all product orders are collected upfront at the time of booking or refill request. This includes the prescribed product, consultation, medical supplies, and shipping.

3. Prescription Approval Policy

After your order is placed, a licensed AMOWC provider will review your medical information. If the provider determines that you are not a candidate for treatment and does not approve the prescription, the prescription will not be submitted to the pharmacy, and your debit or credit card will be refunded in full, including any surcharge, if applicable.

 4. Payment Processing & Card Storage

• All payments are processed through a secure, PCI-compliant payment gateway.
• Your debit or credit card information is encrypted during processing.
• AMOWC does not automatically store your card on file unless you explicitly authorize us to do so.
• Your payment information is never sold or shared with third parties.   

5. Changes to Payment Terms

• AMOWC reserves the right to update or modify these debit/credit card terms at any time.

 

Acceptance of Terms & Conditions 

• By completing your appointment booking or refill order, you acknowledge and accept these terms.

 

For further inquiries, please contact us at (813) 341-2600 by text or call. You may email us at client.services@amowc.com.