Terms and Conditions

Desert Agave Wellness

Terms & Agreement

Effective Date: March 1, 2025

This Terms and Agreement ("Agreement") is entered into by and between Desert Agave Wellness PLLC ("the Clinic," "we," "us," or "our") and the individual patient ("you" or "your") accessing our services. By accessing, using, or receiving services from Desert Agave Wellness, you agree to be bound by these terms and conditions.

Desert Agave Wellness provides a variety of health and wellness services, including but not limited to low-acuity urgent care needs, medical grade weight loss treatment, IV hydration therapy, neurotoxin injections, microneedling, chemical peels, lab review, prescription refills, and hormone replacement therapy (HRT). Our services may be provided in-person or via telehealth, depending on your location and the nature of the service.

Payment is due at the time of service. A 3% processing fee will be applied to all credit card transactions. Desert Agave Wellness does not accept insurance directly; you may submit the itemized statement we provide to your insurance company for reimbursement if applicable.

We accept credit cards, debit cards, Apple Pay, Zelle, Venmo, Alle points, and cash. For telehealth consultations, payment is required at the time of booking.

Cancellations must be made at least 24 hours before the scheduled appointment. Failure to cancel in time will result in a missed appointment fee. Patients who fail to show up without prior notice will be charged the full consultation fee. If you arrive late, your appointment may need to be rescheduled and a missed appointment fee may apply.

Prescriptions are issued at the provider's discretion based on clinical evaluation. We follow all applicable state and federal regulations and do not prescribe controlled substances. We do not guarantee the issuance of any requested medication, and we do not prescribe medications for lifestyle treatments including erectile dysfunction, hair loss, or weight loss.

If you opt for telehealth, you consent to receiving health care through electronic communications (video, audio, or written). Telehealth is not appropriate for medical or mental health emergencies — dial 911 or seek in-person care immediately if needed. Desert Agave Wellness uses secure, HIPAA-compliant platforms. You are responsible for having the necessary technology to participate.

Desert Agave Wellness follows all applicable federal and state laws related to patient privacy (HIPAA). We will not disclose any personal information without your written consent, except as required by law. Your medical records are maintained securely and are available for review upon request.

While we make every effort to provide high-quality care, Desert Agave Wellness does not guarantee specific outcomes or results from any treatment or service. Individual results may vary.

You agree to: (1) provide accurate and complete information regarding your health history, current conditions, and medications; (2) comply with instructions and follow-up care recommended by your provider; and (3) notify Desert Agave Wellness if you experience any adverse effects or changes in your condition following treatment.

Desert Agave Wellness, its providers, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. You agree to indemnify and hold harmless Desert Agave Wellness from any claims, damages, or expenses arising out of your use of our services.

This Agreement is governed by the laws of the State of Arizona. Any disputes arising from the use of our services shall be resolved in the appropriate courts located in Arizona.

By receiving treatment at Desert Agave Wellness, you acknowledge that you have provided your informed consent for medical evaluation, treatment, and procedures, including telemedicine if applicable, as described in our Informed Consent documents.

Desert Agave Wellness reserves the right to modify or amend this Agreement at any time. Any changes will be posted on our website or communicated to you directly.