CANCELLATION AND NO-SHOW POLICY (We charge a $20 booking fee to schedule your appointment online).

As a courtesy to other patients, we request you arrive on time. If you arrive more than 10 minutes late for your scheduled appointment, you may be asked to reschedule. Appointments canceled on the date of a scheduled visit represent a cost of the practice and a missed opportunity to see other patients who are waiting for a visit date. - We require 24 hours’ notice of cancellation. Failure to adhere to our policy will result in you being charged $20. Reminders will be provided but are not guaranteed. The $20 fee will need to be paid in full prior to rescheduling your next appointment, and/or prior to being seen for treatment should your account have an outstanding balance. If you're a new patient, we ask you to arrive 10 minutes early for registration completion, so we can see you at your scheduled appointment time. - A minimum of 24hours’ notice is required to cancel an appointment without incurring a cancellation fee of $20. The fee is not typically covered by your insurance plan, Care Credit or your HSA/FSA.

PRE-PAID TREATMENT, TREATMENT PACKAGES/SERIES POLICY; REFUND POLICY & TREATMENT OUTCOMES POLICY

To deliver the best level of patient care and efficiency regarding packages and series offerings we strive for transparency and for clear expectations to be set with the policies below: - All service packages and prepaid treatments must be used within one year from the date of purchase or they will expire. – In the event that a package or series of treatments has begun, the services will be considered to have been rendered even though the full series may not have been completed. – We do not offer refunds or on services rendered. 

At Aspen Med Spa we offer treatments and products that are irrevocable. Therefore we do not issue refunds or credits for any products or services that have been injected or used in your treatment including but not limited to (Xeomin®, Letybo®, Restylane®, and Radiesse®). Again, all sales are final. In consenting to being treated, it is important that our patients understand and except this condition. - Should you wish to discontinue your treatment in the midst of a series, credit for the prorated share of unused treatments at the discounted package may be extended, and this may be used to purchase other treatments or products offered by the Aspen Med Spa. 

NEW PATIENT/WALK-IN PURCHASE POLICY All new patient paperwork must be completed, and a patient chart entered into our secure and HIPAA compliant EMR and practice management system before a transaction or purchase can be made. This may also require associated consent forms signed and reviewed by an Aspen Med Spa provider. No exceptions will be made. 

TREATMENT OUTCOMES At Aspen Med Spa locations we take great efforts to be honest in all of the interactions with you as our valued patient. Aesthetics is not an exact science, and patient outcomes vary from patient to patient, and results are based solely on your individual response to the treatment(s). As it is not possible to predict or guarantee results, any payments made are for treatment performed not for specific results desired. Your consent for the procedure(s) is strictly voluntary.