By booking an appointment online with Arbora Medical Spa, you agree to the following terms and conditions:

1. Appointment Policy

• Appointments may be booked online or by phone.
• You must be 18 years or older to book certain treatments. A valid ID may be required.
• Some services require a consultation prior to treatment to ensure safety and best results.

2. Deposit & Payment

• A $50 consultation fee is required for new patient consultations. This fee will be applied toward your treatment cost if booked within 30 days. Starting April 15, 2026, a 30% deposit will be required at time of booking. 
• Payment for services is due at the time of treatment.
• We accept cash, Visa, MasterCard, American Express, Cherry Financing, and CareCredit.

3. Cancellation & Rescheduling

• We require at least 24 hours’ notice to cancel or reschedule.
• Appointments canceled with less than 24 hours’ notice and no call/noshows will be subject to a $150 fee or 50% of the scheduled service cost, whichever is less. Starting April 15, 2026 cancellations with less than 24 hours' notice and no call/no shows will forefit the 30% deposit.

4. Late Arrival Policy

• Please arrive 15 minutes early to allow for check-in and forms.
• Arrivals more than 10 minutes late will require reschedulig and will be treated as a less than 24 hour notice cancellation (see above fee).

5. Medical Disclosure

• All patients must complete a medical intake form before treatment.
• Please disclose any health conditions, allergies, or medications. This ensures your safety and the effectiveness of your treatment.
• Failure to disclose accurate medical information may require rescheduling or discontinuation of treatment.

6. Refunds & Returns

• Services rendered are non-refundable.
• If you are dissatisfied, please notify us within 24 hours so we can address your concerns.
• Retail products may be exchanged within 14 days if unopened and in original condition.

7. Right to Refuse Service

• Arbora Medical Spa reserves the right to refuse treatment to anyone who demonstrates inappropriate behavior, intoxication, or non-compliance with policies.

8. Privacy

• Your personal health information is confidential and protected under HIPAA.
• Please review our full Privacy Policy for details on how we safeguard your records.

9. Health & Safety Protocols

• Please do not attend your appointment if you are unwell or have been exposed to contagious illness.
• We may reschedule appointments for the safety of patients and staff.
• By booking, you acknowledge that you have read and agreed to these terms.
  At Arbora, we respect your time and trust—thank you for respecting ours.