Online Booking Terms & Conditions

Quintessence Health & Wellness (QHW MedSpa)

These Online Booking Terms & Conditions (“Terms”) govern all appointments scheduled through our website, booking portal, or by phone for services provided by Quintessence Health & Wellness (“QHW MedSpa,” “we,” “our,” or “us”). By booking an appointment with us, you (“you,” “your,” “patient,” or “client”) agree to be bound by these Terms.

1. Appointment Booking & Confirmation

1.1. All appointments are subject to availability and are not confirmed until you receive a written confirmation from QHW MedSpa via email or text.
1.2. You agree to provide accurate and up-to-date contact information at the time of booking.
1.3. We reserve the right to reschedule or refuse appointments at our discretion.

2. Deposits & Payments

2.1. Some services may require a non-refundable deposit at the time of booking to secure your appointment. The deposit amount will be applied toward your service cost.
2.2. Deposits are non-transferable unless QHW MedSpa cancels or reschedules your appointment.
2.3. Payment for all services is due at the time of your appointment unless otherwise arranged in writing.
2.4. Prices are subject to change without prior notice.

3. Cancellation & No-Show Policy

3.1. We require at least 24 hours’ notice to cancel or reschedule your appointment.
3.2. Cancellations made with less than 24 hours’ notice may result in a cancellation fee of $50 or forfeiture of your deposit.
3.3. Failure to arrive for your scheduled appointment (“No-Show”) will result in a full forfeiture of your deposit and may require prepayment for future bookings.

4. Late Arrivals

4.1. If you arrive late, your appointment time may be shortened to avoid delays for other clients.
4.2. If you are more than 15 minutes late, your appointment may be considered a no-show and may need to be rescheduled/ and or charged a $50 late/ no-show fee.

5. Medical & Eligibility Requirements

5.1. Some treatments require a medical consultation, health history review, or physician approval prior to treatment.
5.2. You must provide accurate health information. Misrepresentation or withholding relevant information may result in denial of service without a refund.
5.3. QHW MedSpa reserves the right to refuse treatment to anyone deemed unsuitable for a service for safety or medical reasons.

6. Service Results & Guarantees

6.1. QHW MedSpa does not guarantee specific results for any treatment, as outcomes vary based on individual factors.
6.2. Any information provided by QHW MedSpa is for general educational purposes and should not be considered medical advice unless given directly by a licensed provider.

7. Refund Policy

7.1. All sales are final. Payments for services, packages, and deposits are non-refundable once the service has been rendered or the package has been purchased.
7.2. Refunds may only be issued at QHW Medspa's discretion, and/ or if in the event QHW MedSpa cancels your appointment and is unable to reschedule within a reasonable timeframe.

8. Photography & Consent

8.1. For certain treatments, you may be asked to consent to before-and-after photos for medical documentation purposes.
8.2. We will not use your photos for marketing without your written consent.

9. Limitation of Liability

9.1. QHW MedSpa is not liable for any adverse reactions, injuries, or outcomes resulting from treatments unless caused by gross negligence.
9.2. You assume full responsibility for your treatment decisions and aftercare compliance.

10. Agreement

By booking an appointment online, over the phone, or in person, you acknowledge that you have read, understood, and agree to these Online Booking Terms & Conditions

Quintessence Health & Wellness
Website: www.QuintessenceHealthAndWellness.com
Phone: 801-930-9381 (Call/Text)
Email: Quintessencehw@gmail.com