Terms and Conditions
Welcome to The Wellness Lounge! We’re so glad you’re here. Our goal is to make your experience simple, personalized, and intentional, from the moment you book to the moment you leave feeling your best. Explore our services, choose the appointment that fits your needs, and find a time that works for you. We look forward to taking care of you!
We understand that unexpected situations arise and appointments sometimes need to be changed. Because we reserve your appointment time specifically for you, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.
Late Cancellation Fee
Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time will be subject to a fee equal to 20% of the scheduled service price.
No-Show Fee
If you do not attend your appointment and have not contacted us in advance, a fee equal to 20% of the scheduled service price will be charged.
These fees compensate our providers for time that was reserved and could not be offered to another patient. A valid payment method may be required to schedule an appointment. Fees must be paid before additional appointments can be booked.
We understand that genuine emergencies and unavoidable circumstances occur. Exceptions may be considered at the discretion of clinic management. By scheduling an appointment, you acknowledge and agree to this cancellation and no-show policy.