Payment & Booking Policy – Merleaux Aesthetics Solution

By booking an appointment online with MerLeaux Aesthetics & Wellness Serenity Med Spa, you agree to our payment and cancellation terms:

 

1. Booking & Payments

• A credit card is not required to be kept on file to book a standard appointment.
• Full payment for services is due at the time of your appointment. You may pay using a credit card, Cherry Credit, PayPal Buy Now Pay Later, Venmo, Cash App, Zelle, etc at check-in or check-out.

 

2. Deposits (If Applicable)

• While a card is not required on file, certain premium services may require a non-refundable deposit to secure your time slot.
• This deposit will be applied to your total balance at the time of service. Deposits will be clearly indicated during the checkout process.

 

3. Late Cancellations & No-Shows

• We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
• If you cancel with less than 24 hours' notice or fail to show up for your appointment, you will forfeit any deposit paid for that service.
• Clients with a history of no-shows or late cancellations may be required to prepay in full for future appointments.

 

4. Secure Processing

• Any payment information provided for deposits or day-of checkout is encrypted and securely processed through our payment processor 
• MerLeaux Aesthetics & Wellness Serenity Med Spa does not directly store or have access to your full credit card details.

 

5. Disputes & Questions

• If you believe you have been charged in error or have questions about your balance, please contact us immediately at 228-265-3204 We will investigate and resolve billing issues in a timely manner.

 

6. Medical Disclosure

• You must complete an intake form and disclose any medical conditions, allergies, or medications prior to treatment.
• Failure to disclose relevant information may impact the outcome of your service and could result in rescheduling.
  

 

7. Refunds & Returns

• Services rendered are non-refundable.
• If you are unhappy with your service, please contact us within [e.g., 3 days] to discuss your concerns.
• Retail products may be exchanged within [e.g., 14 days] if unopened and in original condition.
  

 

8. Right to Refuse Service

• We reserve the right to refuse treatment or service to anyone demonstrating inappropriate behavior, intoxication, or failure to comply with our policies.
  

 

9. Privacy

• Your personal information will be kept confidential and used only for treatment purposes and internal record-keeping. Please refer to our [Privacy Policy] for full details.
  

 

10. COVID-19 & Health Protocols

• Please do not attend your appointment if you are feeling unwell or have been in contact with someone diagnosed with COVID-19. We reserve the right to reschedule your appointment for the safety of staff and clients.
  

 

By booking your appointment, you acknowledge that you have read, understood, and agreed to our terms and conditions.