RIVIR IV INFUSION STUDIO, LLC

Online Booking Terms and Conditions

Effective Date: 02/15/2026

By scheduling an appointment through the RIVIR IV Infusion Studio, LLC ("RIVIR") online booking system, you agree to the following terms and conditions. Please read these terms carefully before completing your booking.

1. Booking Requirements

To complete an online booking, you must:

•        Be at least 18 years of age

•        Provide accurate and complete contact information

•        Provide a valid credit or debit card for the required deposit

•        Agree to these Online Booking Terms and Conditions

2. Deposit Policy

A non-refundable deposit of $50.00 is required at the time of booking to secure your appointment time slot. This deposit will be applied toward your total service fee at the time of your appointment.

The deposit is processed immediately upon booking confirmation. By providing your payment information, you authorize RIVIR to charge the deposit amount to your card on file.

3. Card on File Policy

A valid credit or debit card is required to be kept on file for all appointments. Your card information will be securely stored and used for:

•        Processing the required $50.00 booking deposit

•        Charging cancellation fees if applicable

•        Charging no-show fees if applicable

•        Processing payment for services rendered at the time of your appointment

Your payment information is processed through secure, HIPAA-compliant systems and will be handled with the utmost confidentiality in accordance with our Privacy Policy.

4. Cancellation Policy

We understand that schedules change. To ensure we can accommodate all clients seeking our services, we require advance notice for cancellations.

Cancellations Made 48 Hours or More in Advance:

Your $50.00 deposit will be credited toward a future appointment within six months of the original booking date. To reschedule, please contact us at renew@rivirspa.com or call us directly.

Cancellations Made Less Than 48 Hours in Advance:

Your $50.00 deposit will be forfeited. The deposit is non-refundable and non-transferable when cancellations are made with less than 48 hours notice.

How to Cancel:

To cancel your appointment, please contact us as soon as possible by email at renew@rivirspa.com or by phone. Cancellations are processed based on the date and time we receive your notice, not when you originally decided to cancel.

5. No-Show Policy

If you fail to appear for your scheduled appointment without prior cancellation notice, you will be considered a no-show. The following will apply:

•        Your $50.00 deposit will be forfeited and is non-refundable

•        An additional $50.00 no-show fee will be charged to your card on file

•        Future bookings may require full prepayment at the discretion of RIVIR

We value your time and the personalized care we provide. No-show appointments prevent us from serving other clients who need our services. We appreciate your understanding and cooperation.

6. Rescheduling Policy

You may reschedule your appointment without penalty if you provide at least 48 hours notice. Your $50.00 deposit will be transferred to your new appointment date.

To reschedule, please contact us at renew@rivirspa.com or call us directly. Rescheduling requests made with less than 48 hours notice will be subject to the cancellation policy stated above.

7. Late Arrival Policy

We reserve dedicated time for each client to ensure a serene, unhurried experience. If you arrive more than 15 minutes late for your scheduled appointment, we may need to reschedule your session to avoid disrupting subsequent appointments.

Late arrivals that result in rescheduling will be subject to our cancellation policy based on the timing of the rescheduled appointment. We appreciate your punctuality and understanding.

8. Provider Authorization Required

All RIVIR services require evaluation and authorization by a licensed medical provider. Booking an appointment does not guarantee service will be rendered. Services will only be provided if:

•        You complete a comprehensive clinical intake and consultation

•        A licensed medical provider determines the requested services are clinically appropriate for you

•        There are no contraindications or safety concerns identified during your assessment

If a provider determines that services cannot be safely or appropriately rendered, your appointment will be cancelled and your deposit will be refunded in full.

9. First-Time Client Requirements

If you are a first-time RIVIR client, you will be required to complete a comprehensive wellness intake form and consultation with a licensed medical provider prior to your first in-residence service appointment. This consultation may occur:

•        Via telehealth prior to your scheduled appointment, or

•        In person at the time of your appointment (this may extend your appointment time)

Please allow adequate time for this important clinical assessment. Failure to complete the required intake and consultation may result in rescheduling of your service appointment.

10. Service Location and Access Requirements

When booking an in-residence service, you agree to:

•        Provide a safe, clean, and appropriate environment for service delivery

•        Ensure our registered nurse can safely access your location

•        Provide accurate address and access instructions (gate codes, parking, entry details)

•        Be present at the scheduled location at the appointed time

If our nurse is unable to access your location or the environment is deemed unsafe or inappropriate for service delivery, the appointment may be cancelled and will be subject to our no-show policy.

11. Payment and Pricing

Service pricing is determined by the provider-directed therapy plan and the specific treatments administered. Your $50.00 deposit will be applied to your total service fee.

The remaining balance is due at the time of service and will be charged to your card on file unless alternative payment arrangements have been made in advance. Pricing will be confirmed at the time of your clinical consultation and booking. All prices are subject to change, though your rate will be honored at the price confirmed at the time of your booking.

12. Inclement Weather and Emergency Cancellations

In the event of severe weather, natural disasters, public health emergencies, or other circumstances beyond our control that make it unsafe or impossible to provide services, RIVIR reserves the right to cancel or reschedule appointments.

If RIVIR cancels your appointment due to emergency circumstances, your deposit will be fully credited toward a rescheduled appointment with no expiration date, or refunded at your request.

13. Modification of Booking Terms

RIVIR reserves the right to modify these Online Booking Terms and Conditions at any time. Any changes will be posted with a revised effective date. Terms in effect at the time of your booking will apply to that specific appointment.

14. Privacy and Confidentiality

All information provided during the booking process is handled in accordance with our Privacy Policy and applicable healthcare privacy regulations, including HIPAA. Your personal and payment information will be kept strictly confidential.

15. Contact Information

For questions about these booking terms, to cancel or reschedule an appointment, or for any other inquiries, please contact us at:

RIVIR IV Infusion Studio, LLC

Email: renew@rivirspa.com

Phone: +1 (762) 529-0559

Acknowledgment and Agreement

By completing your online booking, you acknowledge that you have read, understood, and agree to be bound by these Online Booking Terms and Conditions. You confirm that all information provided is accurate and that you authorize RIVIR to charge your card on file for the deposit, services, and any applicable fees as outlined in these terms.

RIVIR IV Infusion Studio, LLC

Where clinical excellence meets elevated experience