Booking Policies

Thank you for choosing TOC Medical Spa. We value your time and appreciate the opportunity to care for you. To help us provide the best experience for all of our patients, please review our booking policies before scheduling your appointment.

Arrival Policy

Please arrive on time for your appointment. We offer a 15-minute grace period for late arrivals. If you arrive more than 15 minutes after your scheduled appointment time, we may need to reschedule your visit to avoid delaying other patients. In this case, the appointment may be considered a late cancellation or no-show and may be subject to the applicable fee.

Cancellation Policy

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice. This allows us the opportunity to offer your reserved appointment time to another patient.

When your appointment is scheduled, we reserve a treatment room, prepare your records, and allocate dedicated time specifically for your care. We appreciate your understanding and cooperation in helping us serve all of our patients efficiently.

No-Show & Late Cancellation Policy

A no-show or late cancellation is defined as missing a scheduled appointment or cancelling with less than 24 hours' notice.

Appointments that are missed without proper notice will incur a $100 no-show/late cancellation fee.

Payment Policy

Payment is due in full at the time services are rendered. No exceptions.

Appointment Scheduling Policy

We strive to provide the best possible experience for every patient. In the event that your appointment needs to be adjusted due to provider availability, scheduling conflicts, or an appointment being booked incorrectly, our team may contact you to reschedule. We appreciate your understanding and flexibility as we work to ensure you receive the appropriate care with the right provider at the best available time. 

By booking your appointment, you acknowledge that you have read, understood, and agreed to our terms and conditions.