Booking Terms & Policies

First-Time Clients All new clients are required to complete a telehealth consultation with one of our licensed medical providers before any IV hydration or injection treatment can be completed. This initial assessment ensures your safety, medical suitability, and allows us to create a personalized treatment plan tailored to your needs and health goals.

Please note:
The Telehealth visit is $45 and is not included in the cost of your IV therapy or injection service.
After you have booked your service, you will receive an invoice for the $45 Telehealth visit. 
Once you've been medically cleared, you'll be ready to receive services at Hakuna Hydration.

Appointment Booking

• Appointments are available by online booking, telephone or inperson.
• We recommend booking at least 24–48 hours in advance, especially for popular time slots.
• By booking an appointment, you confirm that you have read, understood, and agreed to our full Terms of Service and Medical Consent.

Cancellation & Rescheduling Policy

• You may cancel or reschedule your appointment at least 24 hours prior to your scheduled time at no charge.
• Cancellations made with less than 24 hours’ notice will incur a non-refundable $50 booking appointment.
• No-shows will be charged the full service amount.

Payment

• We accept all major credit cards, cash and HSA/FSA payments (where applicable).
• Packages and memberships are non-refundable but may be transferable.

Safety & Medical Requirements

• All clients must be 18 years or older.
• You must disclose all relevant medical history, medications, and allergies during your telehealth visit.
• Certain medical conditions may require additional clearance or prevent treatment. Our medical team has final discretion on treatment eligibility.

Late Arrival Policy Arrivals more than 15 minutes late may result in a shortened session or rescheduling, depending on the schedule.

We reserve the right to modify these policies at any time. For questions about our booking terms, please contact us at admin@hakunahydration.com or by phone ‭(984) 280-7358.‬