Privacy Policy

1. Introduction

At Renew@theZoo, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email, date of birth, emergency contact details.
Health Information: Medical history, diagnosis, treatment plans, medications, allergies, and other protected health information (PHI).
Payment Information: Billing address, insurance details, credit/debit card numbers or other payment details.
Digital Information: When using our website or digital services, we may collect cookies, IP addresses, and browsing behavior.

3. How We Use Your Information

Your information is used to:

Provide medical and wellness services.
Maintain accurate medical records.
Schedule and manage appointments.
Process payments and insurance claims.
Communicate with you about your care.
Improve our services and operations.
Comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell your personal or health information. We may share your information with:

Licensed medical staff and practitioners involved in your care.
Insurance providers for billing and claims processing.
Third-party service providers (e.g., labs, billing systems) under strict confidentiality agreements.
Regulatory bodies as required by law.
Emergency services, if necessary for your safety.

5. Data Protection and Security

We implement physical, electronic, and procedural safeguards to protect your information. These include:

Secure electronic health records (EHR) systems.
Encrypted communication channels.
Staff training on privacy protocols.
Restricted access to sensitive data.

6. Your Rights

You have the right to:

Access your health records.
Request corrections to your personal or medical data.
Receive a copy of your medical records.
Request limitations on how we use or share your information.
Withdraw consent or request deletion of non-essential data.

To exercise your rights, please contact us at [Email Address or Phone Number].

7. Use of Cookies and Website Data

When visiting our website, we may use cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though some features of our website may not function properly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Renew@theZoo
270 Loudon Road #6000
Phone: 603-931-4345
info@renewmedispa.com