Privacy Policy
Wellness on Wheels Privacy Policy
Effective Date: 9/18/25
At Wellness on Wheels, your privacy and confidentiality are a top priority. We are committed to protecting your personal and medical information in compliance with HIPAA and all applicable privacy laws.
1. Information We Collect
When you use our services, we may collect:
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Personal information (name, date of birth, contact details, billing information).
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Medical information (health history, allergies, medications, lab results, provider notes).
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Technical information (IP address, booking activity, website or app usage).
2. How We Use Your Information
We use your information to:
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Provide safe and effective IV therapy and wellness services.
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Maintain accurate medical records.
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Process payments and manage appointments.
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Send reminders, confirmations, and updates related to your care.
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Comply with legal and regulatory requirements.
3. How We Share Your Information
We may share your information only in the following circumstances:
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With our licensed healthcare providers and staff involved in your care.
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With third-party services that help us deliver care (e.g., EMR systems, payment processors), bound by confidentiality agreements.
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When required by law (e.g., public health reporting, court orders).
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With your written consent, for purposes such as coordination with your primary provider.
4. Data Security
We use secure, HIPAA-compliant systems to store and transmit your data. While no system is 100% secure, we take all reasonable precautions (encryption, access controls, audit logs) to safeguard your information.
5. Your Rights
You have the right to:
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Access your personal and medical records.
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Request corrections to your information.
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Request restrictions on certain uses or disclosures.
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Receive a copy of this Privacy Policy at any time.
6. Retention of Records
We retain medical and business records as required by law and professional standards. After those periods, records may be securely deleted or destroyed.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Effective Date” clearly noted.
8. Contact Us
If you have questions or concerns about your privacy, please contact us at:
Wellness on Wheels
📧 kkleinst@wellnessonwheels.us
📞 505-419-2971