Peacock Health Collective PLLC – Privacy Policy

Effective Date: October 2025

Peacock Health Collective PLLC (“we,” “our,” “the Practice”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Illinois Personal Information Protection Act (PIPA), and the Illinois Telehealth Act.

Information We Collect

We collect information necessary to provide safe and effective care, including:

• Personal Information: name, date of birth, contact details, and billing information.
• Health Information: medical history, symptoms, medications, lab results, photos, and treatment notes.
• Telehealth Information: audio, video, and electronic communications conducted during telehealth visits.
• Technical Information: device data, IP address, or browser type when accessing our website or telehealth platform.

All data collected is limited to what is reasonably necessary to deliver medical care, comply with legal obligations, and improve our services.

How We Use Your Information

Your information may be used for:

• Providing medical evaluation, diagnosis, and treatment (in-person or via telehealth).
• Processing payments, insurance claims, and pharmacy prescriptions.
• Coordinating care with other licensed healthcare professionals or laboratories.
• Administrative and operational purposes, such as scheduling, billing, and quality improvement.
• Marketing communications only with your prior written consent (e.g., newsletters or service updates).

We will never sell or lease your information to third parties.

Illinois Telehealth Privacy & Consent

In accordance with the Illinois Telehealth Act (225 ILCS 150/):

• You have the right to know the name, credentials, and location of your telehealth provider.
• Your consent is required prior to any telehealth session and will be documented in your medical record.
• All telehealth sessions are conducted over HIPAA-compliant platforms using encrypted audio/video connections.
• You may withdraw consent for telehealth at any time and request in-person care instead.

Data Protection & Security

We implement industry-standard safeguards to protect your personal and health data, including:

• HIPAA-compliant EMR and telehealth platforms.
• Encrypted data transmission (SSL/TLS) and secure storage.
• Role-based access controls and staff confidentiality training.
• Routine audits and password-protected systems.

Despite these measures, no electronic system is 100% secure. By using telehealth services, you acknowledge and accept minimal inherent risks of electronic transmission.

Information Sharing

We may share your information only in the following circumstances:

• With other healthcare professionals involved in your care (with your consent).
• With partner laboratories, pharmacies, or billing processors for medical purposes.
• When required by law (e.g., public health reporting, court orders, or threats to safety).
• With business associates who have signed HIPAA-compliant agreements ensuring your data is protected.

Patient Rights (Illinois & HIPAA)

You have the right to:

• Access and obtain copies of your medical records.
• Request corrections to inaccurate or incomplete information.
• Receive an accounting of disclosures of your health information.
• Request restrictions on certain uses or disclosures.
• Request communications through alternate means (e.g., secure messaging instead of phone).
• File a complaint without retaliation if you believe your privacy rights have been violated.

To exercise these rights, submit a written request to:
Peacock Health Collective PLLC
Attn: Privacy Officer

📧 info@peacockhealthcollective.com

Data Retention

We retain medical records and associated communications for a minimum of 10 years, as required under Illinois Medical Records Act (735 ILCS 5/8-2001), unless a longer period is required by federal law.

Payment Information

All credit card data is encrypted and processed through PCI-compliant systems. Peacock Health Collective does not store full credit card numbers or CVV codes on its internal systems.

Marketing & Communications

We may occasionally send updates, promotions, or educational materials to patients who have opted in.
You may unsubscribe at any time. Marketing messages will never include protected health information (PHI).

Updates to This Policy

This Privacy Policy may be updated periodically to comply with evolving state and federal regulations. The most recent version will always be posted at peacockhealthcollective.com (placeholder).

Contact Us

For questions or privacy concerns, please contact:
Peacock Health Collective PLLC

📞 312-877-2298
📧 info@peacockhealthcollective.com