Effective Date: 20 May 2026

MK Lotus Aesthetics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, booking portal, forms, communications, and in-person services.

By using our website, booking an appointment, submitting a form, or receiving services from MK Lotus Aesthetics, you agree to the terms of this Privacy Policy.

Information We Collect

MK Lotus Aesthetics may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Date of birth
• Phone number
• Email address
• Mailing address
• Appointment details
• Health history
• Medication history
• Allergies
• Treatment goals
• Photos submitted for consultation or treatment planning
• Payment information
• Emergency contact information
• Any information submitted through intake forms, consent forms, booking forms, or patient communications

We may also collect basic website information such as browser type, device information, pages visited, and general website usage data.

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Communicate with you about your care
• Review your health history and treatment eligibility
• Provide aesthetic, wellness, and medical services
• Send intake forms, consent forms, reminders, and follow-up instructions
• Process payments, deposits, fees, and purchases
• Maintain accurate clinical and business records
• Respond to questions or inquiries
• Improve our services, website, and patient experience
• Comply with legal, regulatory, licensing, insurance, and documentation requirements

Health Information & Confidentiality

Some information collected by MK Lotus Aesthetics may include personal health information. We take patient privacy seriously and maintain reasonable safeguards to protect your health and treatment information.

Your health information is used only for treatment, payment, healthcare operations, documentation, communication, and other permitted or required purposes.

We do not sell your personal health information.

Shared Space & Privacy

MK Lotus Aesthetics may operate within a shared professional clinic or studio space. Although the physical location may be shared with another business, MK Lotus Aesthetics operates as a separate business and is responsible for its own patient care, scheduling, documentation, payments, medical records, and privacy practices.

Your personal, health, treatment, payment, and photo information submitted to MK Lotus Aesthetics is maintained by MK Lotus Aesthetics and is not shared with the host space, neighboring providers, or other businesses at the location unless you authorize it or unless disclosure is permitted or required by law.

Patients may see other providers, staff, clients, or business personnel in shared common areas. MK Lotus Aesthetics takes reasonable steps to protect your privacy during check-in, consultation, treatment, documentation, and communication.

MK Lotus Aesthetics may share limited information with the host location only when necessary for operational purposes, such as building access, safety, scheduling coordination, maintenance, emergency needs, or compliance with facility rules. Clinical information is not shared for marketing, referral, or unrelated business purposes without your written authorization.

Communications

By providing your phone number or email address, you authorize MK Lotus Aesthetics to contact you regarding appointments, forms, reminders, treatment instructions, follow-up care, payment matters, promotions, and clinic updates.

Communication may occur by phone, voicemail, text message, email, or booking portal messaging.

Please understand that standard email and text messaging may not be fully secure. Avoid sending highly sensitive medical information by text or email unless specifically instructed.

You may opt out of promotional communications at any time. Appointment-related, treatment-related, and payment-related communications may still be sent as needed.

Photos & Treatment Images

Photos may be taken or submitted for consultation, documentation, treatment planning, progress tracking, and clinical records.

Photos will not be used for marketing, social media, website content, advertising, or promotional purposes without your separate written consent.

Payment Information

Payment information may be collected and processed through secure third-party payment platforms. MK Lotus Aesthetics does not store full credit card numbers directly on its website.

Payment information may be used to process treatment payments, deposits, package purchases, membership fees, cancellation fees, no-show fees, and other approved charges.

Third-Party Services

MK Lotus Aesthetics may use third-party platforms to support business operations, including but not limited to:

• Online booking systems
• Electronic forms and consent platforms
• Payment processors
• Email or text messaging systems
• Website hosting platforms
• Patient management or electronic record systems
• Marketing and analytics tools

These third-party services may collect, process, or store information according to their own privacy policies and security practices.

Website Cookies & Analytics

Our website may use cookies, pixels, or analytics tools to help us understand website traffic, improve user experience, and support marketing efforts.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic system, email, text message, or online transmission can be guaranteed to be completely secure.

Sharing of Information

MK Lotus Aesthetics may share information only when necessary or permitted, including:

• With providers and staff involved in your care
• With payment processors to complete transactions
• With third-party systems used for booking, forms, records, or communication
• With laboratories, pharmacies, or vendors involved in your treatment plan, when applicable
• With insurance, legal, regulatory, or licensing entities when required
• When required by law, subpoena, court order, or government request
• To protect the safety, rights, or property of MK Lotus Aesthetics, patients, staff, or others

We do not sell your personal information.

Retention of Information

MK Lotus Aesthetics may retain personal, health, financial, and treatment information for as long as necessary to provide services, maintain records, comply with legal and regulatory requirements, resolve disputes, and support business operations.

Your Privacy Choices

You may contact MK Lotus Aesthetics to request updates or corrections to your contact information.

You may also request to opt out of promotional emails or marketing text messages. Please note that appointment reminders, billing communications, treatment instructions, and care-related messages may still be sent as necessary.

Children’s Privacy

MK Lotus Aesthetics does not knowingly collect personal information from children through the website without appropriate parent or guardian involvement.

Patients under 18 must have parent or legal guardian consent for consultation or treatment when applicable.

Links to Other Websites

Our website or booking portal may contain links to third-party websites. MK Lotus Aesthetics is not responsible for the privacy practices, security, or content of third-party websites.

Policy Updates

MK Lotus Aesthetics may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

Your continued use of our website, booking portal, forms, or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

MK Lotus Aesthetics
Barrigada, Guam
Phone: 671-688-6538
Instagram: @MKLotusAesthetics